Policy

Privacy Policy

Posted as of June 01, 2025
Last updated as of June 01, 2025

This legal agreement is with regard to the Application “XageCare”, hereinafter referred to as Application.

This legal agreement is an electronic record generated by a computer system and does not require any physical or digital signatures.

This Application is created and operated by XageCare Limited, including its brand “XageCare”(hereinafter referred to as “We”, “Our”, and “Us”). By this Privacy Policy, we, ensures a steady commitment to Your privacy with regard to the protection of your invaluable information that you may share across on this Application. This privacy policy pertains to the Application "https://app.xagecare.uk" (“Application”).

For the purpose of these Privacy Policy (“Privacy Policy”), wherever the context so requires, “We”, “Company”, “Our”, and “Us” shall mean and refer to the Application.
“Service User” shall mean and refer to individual ailing person, near relatives /friends/ custodian/power of attorney holder of ailing persons (Next of Kin) who avail our platform’s services.
“Carer” the agency, individual or organisation, who provide medical service /care to the service user.
“Service Manager” Personnel of the Carer who is in a managerial role and manages various Clinical leads.
“Clinical Lead” Care givers/ nurse/ doctors who actually is in regular contact with the Service user to provide the medical care and services at home, who are employed by the Carer and reporting to assigned Service Managers.
“You”, “Your”, “Yourself”, “User” shall mean to both Service User ,Carer, Service Manager and Clinical Lead.
“Third Parties” refer to any Application, platform or individual apart from the Users and the creator of this Application

To provide You with Our uninterrupted use of the Application, we may collect and, in some circumstances, disclose information about you with your permission. To ensure better protection of Your privacy, we provide this notice explaining Our information collection and disclosure policies, and the choices You make about the way Your information is collected and used.

This Privacy Policy shall be in compliance with the General Data Protection Regulation (GDPR) in effect from May 25, 2018, and any and all provisions that may read to the contrary shall be deemed to be void and unenforceable as of that date. If you do not agree with the terms and conditions of our Privacy Policy, including in relation to the manner of collection or use of your information, please do not use or access the Application. If you have any questions or concerns regarding this Privacy Policy, you should contact our Customer Support Desk.

ANY CAPITALIZED WORDS USED HENCEFORTH SHALL HAVE THE MEANING ACCORDED TO THEM UNDER THIS AGREEMENT. FURTHER, ALL HEADING USED HEREIN ARE ONLY FOR THE PURPOSE OF ARRANGING THE VARIOUS PROVISIONS OF THE AGREEMENT IN ANY MANNER. NEITHER THE USER NOR THE CREATORS OF THIS PRIVACY POLICY MAY USE THE HEADING TO INTERPRET THE PROVISIONS CONTAINED WITHIN IT IN ANY MANNER.

INFORMATION WE COLLECT

We are committed to respecting Your privacy. We further recognize Your need for appropriate protection and management of any Personal Information You share with us or acquired by us as part of our business. We may collect the following information:

Registration data for Service User, such as full name, mobile number, health record, prescriptions and email ID.
Registration data for Carers, such as full name, organisation /individual details, address, registration numbers, details with id numbers of Service Managers and Clinical leads, including their degree and licence, work experience, previous history of work, back ground and email ID; and also other documents which is directly connected to the usage of the application.
Tracking Information such as, but not limited to the IP address of your device and Device ID when connected to the Internet. This information may include the URL that you just came from (whether this URL is on the Application or not), which URL you next go to (whether this URL is on the Application or not), your computer or device browser information, and other information associated with your interaction with the Application;

This privacy policy also applies to data we collect from users who are not registered as members of this Application, including, but not limited to, browsing behaviour, pages viewed etc. We also collect and store personal information provided by You from time to time on the Application. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including:

To enable the provision of services opted for by you;
To enable the viewing of content in your interest;
To communicate the necessary account and service-related information from time to time;
To allow you to receive quality customer care services and data Collection;
To comply with applicable laws, rules and regulations;

Where any service requested by You involves a third party, such information as is reasonably necessary by the Company to carry out Your service request may be shared with such third party.

To the extent possible, we provide You with the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the Application and opt-out of any non-essential communications from the Application.

Further, transacting over the internet has inherent risks which can only be avoided by you following security practices yourself, such as not revealing account/login related information to any other person and informing our customer care team about any suspicious activity or where your account has/may have been compromised.

OUR USE OF YOUR INFORMATION

The information provided by you shall be used to provide and improve the service for you and all users.

To provide you with services on your request.
For maintaining an internal record.
For enhancing the Services provided.
For maintaining record under the legal and statutory provisions.

For more details about the nature of such communications, please refer to our Terms of Service. Further, your data and Sensitive Personal data may be collected and stored by us for internal record.

We use Your tracking information such as IP addresses, and or Device ID to help identify you and to gather broad demographic information and make further services available to you.

We will not sell, license or trade Your personally identifiable information. We shall share your personal information with others only to the extent to meet your requirement, only when they are acting under our instructions or we are required to do so by law.

Information collected via Our server logs includes users IP addresses and the pages visited; this will be used to manage the web system/ Application and troubleshoot problems. We also use third-party analytics, tracking, optimization and targeting tools to understand how users engage with our Application so that we can improve it and cater personalized content/ads according to their preferences.

HOW INFORMATION IS COLLECTED

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. If the same is not identified to you, you have the right to request the Company to elucidate the purpose of collection of said personal information, pending the fulfilment of which you shall not be mandated to disclose any information whatsoever.

We will collect and use your personal information solely to fulfil those purposes specified by us, within the scope of the consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfilment of those purposes. We will collect personal information by lawful and fair means and with the knowledge and consent of the individual concerned.

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. By continuing to browse the site, you are agreeing to our use of cookies. Cookies contain information that is transferred to your computer’s hard drive. You can set your browser to refuse all or some browser cookies, or to alert you when Applications set or access cookies. If you disable or refuse cookies, please note that some parts of this Application may become inaccessible or not function properly. A list of the type of cookies we use is as follows;

Strictly necessary cookies. These are cookies that are required for the operation of our Application. They include, for example, cookies that enable you to log into secure areas of our Application, use a shopping cart or make use of e-billing services.
Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our Application when they are using it. This helps us to improve the way our Application works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognize you when you return to our Application. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our Application, the pages you have visited and the links you have followed. We will use this information to make our Application and the advertising displayed on it more relevant to your interests. We may also share this information with third-parties for this purpose.

Please note that third-parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Application.

ANALYTICS

We use Google Analytics or any other third-party vendor services to help us to understand how you make use of our content and work out how we can make things better. These cookies may follow all visitors of the Platform and collect anonymous data on where they have come from, which pages they visit, and how long they spend on the site. This data is then stored by Google or any other third-party vendor to create reports. These cookies do not store personal data or business data. The information generated by the cookie about the use of the Application, including IP address, may be transmitted to, and stored by Google or any other third-party vendor on servers in the United States. Google or any other third-party vendor may use this information to evaluate the visitor’s use of the Application, compiling reports on Application activity for us and providing other services relating to Application activity and internet usage. Google or any other third-party vendor may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google or any other third-party vendor’s behalf. Google will not associate any IP address’ with any other data held by Google or any other third-party vendor. By using this Application, all visitor’s consent to the processing of data by Google or any other third-party vendor in the manner and for the purposes set out above. For any further information regarding analytics, please visit the respective privacy policy.

EXTERNAL LINKS ON THE APPLICATION

The Application may include advertisements, hyperlinks to other Applications or resources. We have no control over any other Application or resources or contents available on these other Applications, which are provided by companies or persons other than us. You acknowledge and agree that we are not responsible for the availability of any such external sites or resources, and do not endorse any advertising, services or other materials on or available from such Application or resources. You acknowledge and agree that We are not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, services or other materials on, or available from, such Applications. These external third-party Applications and resource providers may have their privacy policies governing the collection, storage, retention and disclosure of Your Personal Information that You may be subject to. We recommend that you enter the Application and review their privacy policy.

YOUR RIGHTS

Unless subject to an exemption, you have the following rights concerning your data:

The right to request a copy of your data which we hold about you;
The right to request for any correction to any personal data if it is found to be inaccurate or out of date;
The right to withdraw Your consent to the processing at any time;
The right to object to the processing of Personally identifiable data;
The right to complain about a supervisory authority.
The right to declassify data, including your personal and personally identifiable data, generated during your interaction with our systems, processes, tools, any third-party interaction during your engagement with us of any nature, in form of reports, as per request.

Where you hold an account with any of our services, you are entitled to a copy of all your personal data which we hold concerning you. You are also entitled to request that we restrict how we use your data in your account when you log in.

CARER UNDERTAKING

The Carer,:-
1. if a medical agency, is and shall be duly registered, licensed and qualified to practice medicine/ provide health care, wellness services, as per applicable laws/regulations/guidelines set out by competent authorities and the Carer shall not be part of any arrangement which will prohibit it/him/her from practicing medicine within the relevant territory.
2. If medical practitioner, shall possess the necessary licenses to function and shall not be barred at any time by law or authorities for malpractice, sale of narcotic drugs, or for any other such offences. Shall comply with all the laws prevailing in the jurisdiction.
3. If Health care providers, shall possess all facilities and infrastructure for treatment and rehabilitation of the Service User and to cater the requirements of the business. Shall possess all mandatory requirements, licenses, competed staffs and shall ensure that the services rendered are as per the agreement. Hygiene and care are mandatory to optimum standards. Shall comply with the municipal, panchayat, state, centre Government, medical board regulations regarding infrastructure, facilities, number of competent staffs and their qualifications.
4. Any other party or third party associating with the us, shall possess necessary licenses, authorisations, and all those permissions enabling them to undertake the assignment. Shall comply with the infrastructure requirement facilities and staff strength for the same.
The Carer shall at all times ensure that all the applicable laws that govern the Carer shall be followed and utmost care shall be taken in terms of the consultation/ services being rendered.
The Carer shall be responsible for the appointment, background check of their employees servicing the Service user including but not limited to Service Manger and Clinical lead.
We collect information regarding the Carers’ profiles, contact details, and practice. We reserve the right to take down any Carer’s profile as well as the right of access to application, with or without notice to the concerned Carer.
We are not liable and responsible for the ranking of the Carers on external Applications and search engines.
We shall not be responsible or liable in any manner to the Carer for any losses, damage, injuries or expenses incurred by the Users as a result of any disclosures or publications made by Us, where the User has expressly or implicitly consented to the making of disclosures or publications.
We reserve the right to moderate the suggestions made by the Carers through feedback and the right to remove any abusive or inappropriate or promotional content added on the Application. However, we shall not be liable if any inactive, inaccurate, fraudulent, or non- existent profiles of Carers are added to the Application.
Carers explicitly agree that we reserve the right to publish the Content provided by Carers to a third party including content platforms.
You as a Carer hereby represent and warrant that you will use the Services in accordance with applicable law. Any contravention of applicable law as a result of your use of these Services is your sole responsibility, and we accept no liability for the same.
The Carers are mandated to follow all regular practices of health care and We shall not be responsible for the consequences of exceeding Your authority or Your noncompliance. We shall not in any manner responsible for any consequences to any person, arising out of Your lack of competence, compliance with rules and regulations, oversight, negligence, ignorance or any other defaults in relation to your assignment with us.
We make it clear that the Application is only a platform for recording the Service User data, the data extraction, mode of communication, service provided shall all be the responsibility of the Carer.
Carer understands that the questionnaire appearing on the Application is only a guidance and they should train their personnel to ask or take any relevant information from the Service User on a case-to-case basis. We are not liable for any information not taken or taken in excess and the resultant consequences.
Carer agrees to indemnify us, in the event of any claims for damages or other legal suits arising from third party/ service user claims arising out of the negligence, ignorance, lack of service etc.
Carer understands that the Application is available to other Carers and its personnel and it has to keep its credentials confidential.

SERVICE USER RESPONSIBILITY

For availing the best service and best result, the Service User shall: -

Provide the as-is health condition to the Carer including the history of ailment or health condition of the ailing person, even if the Service User do not feel it relevant to the present condition. We, or the Carer including its personal shall not be responsible for any consequence resulting from such hidden health history by the Service User.
Provide /upload clear scanned copy of the Prescription, diagnosis or other medical history duly signed by a recognised medical Practitioner.
The Service User shall provide complete history of the Service User to the facility. It is the responsibility of the Service User to analyse and choose the Career its facility, infrastructure and capability to cater to the particular Service User and We shall not be responsible for any lack of facility, infrastructure or capability of the Carer afterwards. The Service User shall share their confidential data with the Carer at their own risk. The person availing the service should have a bystander for support , if he or she is not able to manage on self . The security of the Service User shall be the responsibility of the Service User and the Carer . We shall not be responsible for any loss or damages arising out of any miscommunication, lack of service, ignorance, negligence, lack of information, lack of capability or any such other paraphernalia either from the part of the Service User or from the part of the Carer. All disputes between the Service User and the Carer shall be settled between themselves.

SERVICE USER RECORDS

We hold the confidentiality of Service User’s health records at the highest priority. We do not indulge in any unethical or illegal practices that compromise the Service User’s confidentiality. However, Service User records are shared with Carers and stored in our secure internal system, credential managed in order to continue availing our services.
We receive two types of records:
- Service User-created: Information uploaded by you or information generated during your interaction with our system, for example: appointment, medicine order placed by you.
- Carer -created: Health Records generated by your interaction with a Carer listed on our platform.
Records are only created after you have signed up and explicitly accepted these Terms. Any Practice created Health Record is provided on an as-is basis at the sole intent, risk and responsibility of the Carer and we do not validate the said information and makes no representation in connection therewith. You should contact the relevant Carer in case you wish to point out any discrepancies or add, delete, or modify the Health Record in any manner.
Records are provided on an as-is basis. While we strive to maintain the highest levels of service availability, we are not liable for any interruption that may be caused to your access of the Services.
It is Service User’s responsibility to keep your correct mobile number and email ID updated in the Records. The Health Records will be sent to the Records associated with this mobile number and/or email ID. Every time you change any contact information (mobile or email), we will send a confirmation. We are not responsible for any loss or inconvenience caused due to your failure in updating the contact details with us.
We use industry–level security and encryption to your Records. However, we do not guarantee to prevent unauthorized access if you lose your login credentials or they are otherwise compromised. In the event you are aware of any unauthorized use or access, you shall immediately inform us of such unauthorized use or access.
If you access your dependents’ Records by registering your dependents with your own Records, you are deemed to be responsible for the Records of your dependents and all obligations that your dependents would have had, had they maintained their own separate individual Records. You agree that it shall be your sole responsibility to obtain prior consent of your dependent and shall have right to share, upload and publish any sensitive personal information of your dependent.
In case you want to delete your Records, you can do so by contacting our service support team, and request in writing. However only your account and any associated Records will be deleted, and your Records stored by your Carers will continue to be stored in their respective accounts.
We are not liable if for any reason, Records are not delivered to you or are delivered late by the Careers despite Our best efforts.
We will follow the law of land in case of any constitutional court or jurisdiction mandates to share the Records for any reason.
You agree and acknowledge that we may need to access the Record for cases such as any technical or operational issue of the Service User in access or ownership of the Records.
You acknowledge that the Carers you are consulting may engage our software or third party software for the purposes of the functioning of the Carer’s business and our services including but not limited to the usage and for storage of Records in UK and outside, in accordance with the applicable laws.
To the extent that your Records have been shared with Us or stored on any of our products used by Carer’s you are consulting, and may in the past consulted.

USAGE IN PROMOTIONAL & MARKETING MATERIALS

In recognition of the various offerings and services provided by us to Carer, Carer shall (subject to its reasonable right to review and approve): (a) allow us to include a brief description of the services provided to Carer in our marketing, promotional and advertising materials; (b) allow us to make reference to Carer in case studies, and related marketing materials; (c) serve as a reference to our existing and potential clients; (d) provide video logs, testimonials, e-mailers, banners, interviews to the news media and provide quotes for press releases; (e) make presentations at conferences; and/or (f) use the Carer’s name and/or logo, brand images, tag lines etc., within product literature, e-mailers, press releases, social media and other advertising, marketing and promotional materials.

CONFIDENTIALITY

You further acknowledge that the Application may contain information that is designated confidential by us and that you shall not disclose such information without our prior written consent. Your information is regarded as confidential and therefore will not be divulged to any third party, unless if legally required to do so to the appropriate authorities. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the provision of agreed services, intimation of new services and you retain sole discretion to seek for discontinuation of such communications at any point in time.

OTHER INFORMATION COLLECTORS

Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, whether they are on our Application or other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. To the extent that we use third party advertisers, they adhere to their privacy policies. Since we do not control the privacy policies of the third parties, you are subject to ask questions before you disclose your personal information to others.

OUR DISCLOSURE OF YOUR INFORMATION

We may host surveys for survey creators for our Application who are the owners and users of your survey responses. We do not own or sell your personally identifiable responses. Anything you expressly disclose in your responses will be disclosed to survey creators. Please contact the survey creator directly to better understand how they might share your survey responses.

Information collected will not be considered as sensitive if it is freely available and accessible in the public domain or any law for the time being in force.

Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting and foregoing), we may be forced to disclose information to the government, law enforcement agencies or third parties. Therefore, although we use industry-standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications would always remain private. We do however assure you that any disclosure of your personally identifiable information shall be personally intimated to you through an email sent to your provided email address upon your formal request

As a matter of policy, we do not sell or rent any personally identifiable information about you to any third party. However, the following describes some of the ways that your personally identifiable information may be disclosed:

External Service Providers: There may be several services offered by external service providers that help you use our Application. If you choose to use these optional services, and in the course of doing so, disclose information to the external service providers, and/or permit them to collect information about you, then their use of your information is governed by their privacy policy.
Law and Order: We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as intellectual property rights, fraud and other rights. We can (and you authorize us to) disclose any information about you to law enforcement and other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.

ACCESSING, REVIEWING AND CHANGING YOUR PROFILE

Following registration, you can review and change the information you submitted at the stage of registration, except Email ID and mobile number. An option for facilitating such change shall be present on the Application and such change shall be facilitated by the User. If you change any information, we may or may not keep track of your old information. We will not retain in our files information you have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems and enforce our terms and conditions. Such prior information shall be completely removed from our databases, including stored ‘back up’ systems. If you believe that any information, we are holding on to you is incorrect or incomplete, or to remove your profile so that others cannot view it, the User needs to remediate, and promptly correct any such incorrect information.

SECURITY

We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by members inside and outside the Company. We follow generally accepted industry standards to protect the Personal Information submitted to us and information that we have accessed.

However, as effective as encryption technology is, no security system is impenetrable. Our Company cannot guarantee the security of our database, nor can we guarantee that information you provide won’t be intercepted while being transmitted to the Company over the Internet.

SEVERABILITY

Each paragraph of this Privacy Policy shall be and remain separate from and independent of and severable from all and any other paragraphs herein except where otherwise expressly indicated or indicated by the context of the agreement. The decision or declaration that one or more of the paragraphs are null and void shall not affect the remaining paragraphs of this privacy policy.

AMENDMENT

Our Privacy Policy may change from time to time. The most current version of the policy will govern our use of your information and will always be on the Application. Any amendments to this Policy shall be deemed as accepted by the User on their continued use of the Application.

CONSENT WITHDRAWAL, DATA DOWNLOAD & DATA REMOVAL REQUESTS

To withdraw your consent, or to request the download or delete your data with us for any or all our services at any time, please email to "support@xage.care".

If you have any questions or concerns regarding this privacy policy, you should contact us by sending an e-mail to "support@xage.care".